Frequently Asked Questions
Frequently asked questions
How long does it take to ship the product?
The delivery time varies depending on the order quantity and delivery area. When you place an order, the support center will inform you of the estimated delivery date, so please refer to that.
Is it possible to deliver the product?
Is there something that other people can see the amount of money with the product?
Please be assured that we do not include invoices that show the amount. If you wish, please contact the support center.
The customer wants to cancel the product.
We cannot accept cancellations after shipping. Please be careful.
The customer wants to change the ordered product.
It cannot be changed after shipping. Please be careful.
Is there a cancellation fee?
There is no cancellation fee for cancellation before shipping.
Can customers return merchandise?
As this is a fresh food, we cannot accept returns, exchanges, or cancellations due to customer convenience.
Please note that we cannot return, exchange, or cancel the contract even if the delivery is not delivered due to the absence of the delivery address or if the customer makes an order mistake.
Can customer change the delivery address after ordering?
Yes. It can be changed before shipping. Please inform the support center of the address, name, and phone number that will be changed.
Is it possible to reserve products?
It is possible. We will respond if it is a business day.
Customers can pay by bank transfer or credit card and cash.