Question 1

How long does it take to ship the product?

Accepted Answer

The delivery time varies depending on the order quantity and delivery area. When you place an order, the support center will inform you of the estimated delivery date, so please refer to that.

Question 2

Is it possible to deliver the product?

Accepted Answer

It is possible. However, we handle fresh food, we can only deliver to Bangkok city. BANGKOK DELIVERY LINE MAN /GRAB COST OF DELIVERY ACCORDING TO DISTANCE 
Other provinces send frozen packages INTER EXPRESS Customers will receive the item in about 1-2 days. Shipping cost 250 B/BOX ( 1 BOX OF ABOUT 5KG.)

Question 3

Is there something that other people can see the amount of money with the product?

Accepted Answer

Please be assured that we do not include invoices that show the amount. If you wish, please contact the support center.

Question 4

The customer wants to cancel the product.

Accepted Answer

We cannot accept cancellations after shipping. Please be careful.

Question 5

The customer wants to change the ordered product.

Accepted Answer

It cannot be changed after shipping. Please be careful.

Question 6

Is there a cancellation fee?

Accepted Answer

There is no cancellation fee for cancellation before shipping.

Question 7

Can customers return merchandise?

Accepted Answer

As this is a fresh food, we cannot accept returns, exchanges, or cancellations due to customer convenience.
Please note that we cannot return, exchange, or cancel the contract even if the delivery is not delivered due to the absence of the delivery address or if the customer makes an order mistake.
We pay attention to the delivery, but we will refund only if customer have delivered a product that is different from what you ordered or if the delivered product is damaged, We will replace it.
If you find any defective products, please contact us and return them by the day of arrival and the next day. We will bear the return shipping fee.

Question 8

Can customer change the delivery address after ordering?

Accepted Answer

Yes. It can be changed before shipping. Please inform the support center of the address, name, and phone number that will be changed.

Question 9

Is it possible to reserve products?

Accepted Answer

It is possible. We will respond if it is a business day.

Question 10

About payment

Accepted Answer

Customers can pay by bank transfer or credit card and cash.

Bangkok Delivery
By Juban Group
TEL : 096-069-2436

Always Fresh Japanese & Italian Food

Frequently Asked Questions

Frequently asked questions